Spec-Savers South Africa is inviting applications for a permanent Frontliner: Spec-Savers Protea Point position in Protea North, Soweto, Gauteng.
The role falls within the Retail Practices business area and focuses on delivering professional customer service while supporting the day-to-day administration of the optometry practice.
The successful candidate will be responsible for welcoming patients, managing appointments, responding to enquiries, assisting with administrative duties and supporting customers with optical products and payments.
The ideal applicant should have Matric/Grade 12, previous customer service, receptionist or administrative experience, and strong communication and organisational skills. Fluency in English and Afrikaans is required.
The advertisement does not disclose a salary or remuneration package. The closing date for applications is 18 August 2026.
Qualified candidates are encouraged to submit their applications before the closing date.
What is the Frontliner: Spec-Savers Protea Point opportunity?
The Frontliner position is a permanent customer-facing role at the Spec-Savers Protea Point practice in Protea North, Soweto. The employee will serve as one of the first points of contact for patients visiting the practice.
The position exists to help ensure that patients receive a professional and efficient experience throughout their visit. This includes managing appointments, handling enquiries, maintaining accurate patient information and supporting general practice administration.
Working within the Retail Practices area, the successful candidate will also assist with optical products, stock, payments and communication between patients and the practice team. The role therefore combines customer service, administration, retail support and basic practice coordination.
Why could this opportunity be valuable?
This position can help an employee strengthen practical skills in customer service, reception, administration, appointment management, sales and retail operations.
Working in an optometry practice can also provide experience in the optical and healthcare-related retail environment. The employee may gain exposure to patient records, medical aid procedures, optical products, billing and stock management.
These transferable skills can be useful in other reception, administration, healthcare, retail, customer service and practice-support positions. Employers often value candidates who can communicate professionally, manage competing tasks accurately and work effectively with customers and colleagues.
Quick Overview
Item Details Opportunity Frontliner: Spec-Savers Protea Point Company Spec-Savers South Africa Location Protea North, Soweto, Gauteng Closing Date 18 August 2026 Salary/Stipend Not disclosed Employment Type Permanent Industry Retail Target Group Candidates with Grade 12/Matric and relevant customer service, receptionist or administrative experience Application Method Submit an application through the recruitment process provided in the job advertisement
What will successful candidates do?
The successful Frontliner will help manage the patient-facing side of the practice. This means welcoming patients, assisting with check-ins, answering questions and helping appointments run efficiently.
The role also includes administrative and retail responsibilities. The employee will work with patient information, payments, medical aid-related processes, optical products and stock while maintaining a professional front-office environment.
The position requires regular communication with patients and other practice employees. The Frontliner will help coordinate appointments and follow-ups while supporting the broader daily operations of the practice.
Main responsibilities include:
• Welcome patients and assist them during the check-in process.
• Answer enquiries and explain relevant services, procedures and products.
• Schedule, confirm, reschedule and cancel patient appointments when necessary.
• Maintain accurate and confidential patient records and documentation.
• Assist with insurance or medical aid verification and claims processing.
• Complete filing, data entry and other general administrative duties.
• Help patients understand frame styles, lens choices and available optical products.
• Keep optical displays organised and assist with stock management.
• Process cash and card payments as well as medical aid-related transactions.
• Assist customers with billing and payment queries.
• Work closely with optometrists and other staff to support a smooth patient experience.
• Communicate appointment reminders, follow-ups and relevant promotions to patients.
• Keep the reception and waiting areas clean, organised and properly supplied.
• Provide additional operational support where required.
Who should apply?
The ideal candidate is a customer-focused person who enjoys working with people and can remain organised in a busy practice environment.
Applicants should have Grade 12/Matric and previous experience in customer service, reception or administration. Experience in an optometry, medical or retail environment would be advantageous.
The role is suited to someone who is comfortable using computer systems and appointment scheduling software and who can work accurately with patient information, payments and administrative records.
Strong communication and interpersonal skills are important, as is the ability to work as part of a team. Candidates should also have a proactive attitude, willingness to learn and an ability to support sales.
Requirements
The advertisement lists the following requirements:
• Grade 12 or National Certificate/Matric.
• Previous experience in customer service, reception or administration.
• Experience in an optometry, medical or retail environment is advantageous.
• Fluency in English and Afrikaans.
• Availability to work flexible hours, including weekends if required.
• Knowledge of optical products is advantageous.
• Knowledge of medical aid procedures is advantageous.
• A proactive attitude and willingness to learn.
• Excellent communication and interpersonal skills.
• Strong organisational and multitasking abilities.
• Proficiency in computer systems and appointment scheduling software.
• A customer-focused and professional approach.
• Ability to work efficiently in a fast-paced environment.
• Attention to detail and accuracy when handling patient information.
• Computer literacy, including Word and Excel.
• Good sales ability.
• Hardworking attitude.
• Ability to work well as part of a team.
Salary or Stipend
The job advertisement does not disclose the salary or remuneration package.
No additional employee benefits were listed in the advert.
Important Working Conditions
The position is based at Spec-Savers Protea Point in Protea North, Soweto, Gauteng.
The advertisement states that candidates must be available to work flexible hours, including weekends if required.
No additional working conditions were specified in the advertisement.
Insider Tip
Insider Tip: Tailor your CV to highlight customer service, reception, administration, sales and computer skills rather than submitting a generic CV. If you have experience handling appointments, cash or card payments, medical aid processes, customer enquiries, stock or confidential records, make these responsibilities easy to find. For an interview, prepare examples showing how you handled a difficult customer, managed several tasks at once and maintained accuracy under pressure.
How to Apply
Interested candidates should submit their application through the application process provided for the Frontliner: Spec-Savers Protea Point vacancy.
Applicants should ensure that their information is complete and accurately reflects their qualifications, experience and relevant skills.
The closing date is 18 August 2026. Candidates should submit their applications before the deadline.
No specific supporting documents were listed in the supplied advertisement.
Final Thoughts
This opportunity may suit a Matric-qualified candidate with customer service, reception or administrative experience who wants to build experience in an optical retail and practice environment.
The role offers exposure to patient service, appointment administration, optical products, sales, payments, medical aid processes and general practice operations. These are transferable skills that can support future opportunities in retail, administration, reception and customer-facing roles.
Applicants should take note of the 18 August 2026 closing date and ensure their application reflects the requirements listed in the advertisement.
Applicants who meet the requirements should submit their application before the closing date.