Term Warranty Sales Agent.
Afro Miaki Group
Johannesburg, Gauteng | South Africa.
Employment Type: Permanent.
Salary: Market Related.
Closing Date: 26 December 2025.
Role Overview
Afro Miaki Group is looking for an experienced Term Warranty Sales Agent to promote and sell vehicle term warranty products, including scratch and dent cover. The successful candidate will serve as a brand ambassador, educating customers on product benefits, delivering excellent customer service, and consistently achieving or exceeding sales targets.
Key Responsibilities
Sell term warranty and related insurance products while ensuring full regulatory compliance.
Maintain a professional, courteous, and responsive approach when engaging with customers and lead providers.
Execute the full sales process with accuracy, integrity, and attention to detail.
Identify opportunities to upsell additional products to maximise lead value.
Conduct effective needs analysis by asking the right questions and actively listening to customers.
Match customer needs with suitable products and clearly explain benefits.
Address objections confidently and professionally to secure sales.
Share sales insights and best practices with the team to enhance overall performance.
Manage time efficiently, particularly in remote working environments.
Meet and exceed performance targets in a structured, deadline-driven setting.
Continuously improve skills through feedback and self-development initiatives.
Minimum Requirements
Qualifications
Matric
RE5 (Mandatory)
FETC: Short-Term Insurance NQF Level 4 or higher (Advantageous)
Must meet FAIS Fit and Proper requirements, including DOFA compliance
Experience
Minimum of 3 years’ call centre sales experience
At least 2 years’ experience in Term Warranty or VAP sales (Essential)
Strong outbound sales background with high call volume exposure
Fluent in English and at least one additional official South African language
Skills & Competencies
Strong sales orientation with a results-driven mindset
Excellent communication (verbal and written)
Effective negotiation and objection-handling skills
Strong organisational, time management, and computer skills
High attention to detail and accurate needs analysis
Problem-solving ability and adaptability to change
Resilient, self-motivated, and able to perform under pressure
Compliance-focused with a strong work ethic
Proactive, disciplined, and deadline-driven
Company Values
Successful candidates are expected to align with Afro Miaki Group’s core values:
Passion: Enthusiasm and commitment to excellence
Care: Genuine concern for people, communities, and the environment
Integrity: Doing the right thing at all times
Growth: Continuous learning, innovation, and resilience
Diversity: Respect, collaboration, and inclusion