Job Title: VAF Collections Agent – Post Write-Off (PWO)
Job Type: Permanent
Location: Pretoria East, Gauteng
Salary: R8,000 – R10,000 per month (Basic) + Commission + Benefits (Pension, Medical Aid, Bonuses)
Reference: Pta000112
Industry: Call Centre / Recoveries
About the Role:
We are actively hiring a skilled Collections Agent with solid experience in post write-off collections, particularly within the Vehicle Asset Finance (VAF) sector.
This role is ideal for someone confident in handling complex, high-risk accounts and recovering shortfall balances in a fast-paced, target-driven environment.
Requirements:
Matric / Grade 12 (compulsory)
1 to 3 years’ experience in a call centre environment handling VAF collections post write-off
Familiarity with Excalibur systems
Clear credit and criminal record
Fluent in English; additional languages are advantageous
Willingness to work flexible hours, including shifts, weekends, and public holidays
Proficient with Microsoft Office and general computer use
Preferred Experience:
Strong background in vehicle finance and banking products
Experience in collecting off-balance, shortfall, or post write-off accounts
Knowledge of systems like CACS and other banking platforms is a plus
Key Skills:
Excellent communication (verbal and written)
Persuasive negotiation and strong client relationship management
Resilient under pressure with high call volume
Familiarity with financial regulations (NCA, FICA, POPIA)
Skilled in using predictive and manual dialing systems
Analytical mindset with the ability to recover difficult accounts
Able to spot legal recovery opportunities and escalate appropriately
Recruitment Contact:
Ergasia Placements