Position: Client Liaison Officer
Company: Deposita (G4S)
Location: Midrand, Gauteng
Type: Full-Time | Permanent
Reports to: National Customer Support Manager
Role Purpose:
To act as the link between the company and its clients, ensuring smooth communication, technical support, and issue resolution related to cash management devices, while maintaining high client satisfaction and fostering strong business relationships.
Key Responsibilities:
Client Support & Query Resolution:
Address and resolve client queries professionally within SLA.
Provide solutions for process deviations and resolve service failures.
Identify and prevent repetitive service issues.
Client Relationship Management:
Build and maintain strong client relationships through regular engagement.
Escalate root cause analyses to management for continuous improvement.
Incident Management & Administration:
Log queries and incidents, update reports, and maintain database records.
Conduct daily feedback sessions with management regarding service failures.
Provide training for new call centre agents.
Monitoring & Reporting:
Oversee device connectivity and vendor SLA compliance.
Communicate status updates to management and stakeholders.
Health & Safety:
Participate in safety meetings, training, and compliance initiatives.
Qualifications & Experience:
Matric (Grade 12) or equivalent.
1–2 years’ experience in customer service or a similar role.
Proficient in Google Workspace / Microsoft Office.
Skills & Attributes:
Excellent communication & telephone etiquette.
Conflict resolution & emotional intelligence.
Strong business numeracy & attention to detail.
Customer service-driven mindset.