Central Reservations Agent – Centurion, Gauteng
Closing Date: 02 August 2025
Reference Number: AHR250603-1
Position Type: Contract (3 months)
Department: Reservations
Location: Centurion, Gauteng, South Africa
Education Requirement: Higher Certificate
Industry: Hospitality
Business Unit: Support Office
Job Summary:
ANEW Hotels & Resorts is seeking a Central Reservations Agent to deliver exceptional guest service during the reservation process while optimizing sales revenue across all hotel properties.
This temporary position is based at the Centurion office in Gauteng for a period of three months.
Minimum Requirements:
Proficiency in Opera Reservation System
Minimum of 2 years’ experience in a Reservationist or Receptionist role
A tertiary qualification in Hospitality or Tourism is advantageous
Strong verbal and written communication skills
Excellent customer service orientation
Self-motivated with a high level of ambition
Key Responsibilities:
Respond to quotation requests and booking queries promptly, aiming for a 1-hour turnaround time
Conduct daily follow-up calls with at least 10 potential clients
Secure a minimum of 20 confirmed bookings per day
Assist in maintaining and updating guest profiles, including profile merges
Manage incoming calls on the Central Reservations Office (CRO) telephone lines, ensuring they are answered within three rings
Note:
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